SHIPPING & RETURNS
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SHIPPING & RETURNS

About shipping

How long?
Receiving time = processing time + delivery time.
Processing time: usually 1-3 working days
The time we are talking about is a working day, which may be delayed in case of holidays.
Type of shipping
Fixed cost transportation (usually 8-15 working days) free of charge
Note: we will deliver the goods on time, but we cannot guarantee the exact number of days you will receive the goods. There are many factors that may cause your goods to be delayed, such as holidays, bad weather conditions, international express strikes and wars.

Transportation tips:
For a smooth delivery, we suggest that you leave the correct email address, delivery address and mobile phone number during the checkout process.
If you have any questions, please contact our customer service department: CL752589175@163.com/+86 17613630775

About Return
We are always proud of our product quality and strict quality control system. In order to give you the greatest peace of mind, we will provide a 15 calendar day return policy after you receive the goods (shown in the delivery information).
If you have any questions about the purchased goods, please contact our customer service department via email within 15 calendar days after receiving the order: CL752589175@163.com (this will be displayed in the delivery information). We will do our best to support your request.
1 return process
To ensure a fast and effective warranty process:
Please let us know your order number, describe the product problem and provide a picture to show the problem.
Our customer service department will reply to you within 24 working days and 48 non working days after receiving the email.
Please do not return your product directly to the address on the package you received. The reply address provided by our customer service is only valid! Any return or exchange will only be valid if accepted by our customer service department. Due to the wrong address, you will bear the loss.
If you do not provide sufficient information, we have the right to reject your return request. Thank you for your understanding. We are very grateful for your cooperation.
2 return policy
Please note that all used items are not eligible for return.
Promotional products shall not be exchanged or returned.
3 return package
Please inform return tracking number after return.
Please use the postal service to return the package. Do not choose FedEx or DHL.
If you have any other questions, please feel free to contact our customer service: xi17613630775@gmail.com